Privacy Policy
Your privacy matters to us. This policy explains how Innovative Energy Net collects, uses, and protects your personal information when you use our financial education services.
Information We Collect
We collect information you provide directly to us and information we gather automatically when you visit our website or use our services. This helps us deliver better financial education experiences tailored to your needs.
Personal Information You Share
- Name, email address, and contact details when you register for courses
- Payment information processed securely through our payment partners
- Educational background and financial goals you share during enrollment
- Communication preferences and course feedback
- Messages you send through our contact forms or support channels
Information We Collect Automatically
- Device and browser information for compatibility optimization
- IP address and general location data for security purposes
- Course progress and learning analytics to improve our programs
- Website usage patterns through cookies and similar technologies
- Performance data to ensure our platform runs smoothly
How We Use Your Information
Your information helps us provide quality financial education services and maintain our platform. We're committed to using your data responsibly and only for legitimate business purposes.
We use your information to deliver course content, process payments, send important updates about your enrollment, and improve our educational programs based on student feedback and learning outcomes.
Marketing communications are always optional. We may send you information about new courses or financial education resources, but you can opt out at any time through the unsubscribe link in our emails or by contacting us directly.
We also use aggregated, non-personal data to understand how students interact with our content and identify areas where we can enhance the learning experience.
Data Sharing and Third Parties
We don't sell your personal information to anyone. However, we do work with trusted service providers who help us operate our business and deliver our educational services.
Our payment processors handle transaction data securely and comply with industry standards like PCI DSS. They only receive the information necessary to process your payments and subscription renewals.
We use cloud hosting services to store course materials and student data. These providers maintain strict security protocols and data protection agreements that align with our privacy commitments.
Email service providers help us send course updates and educational content. They're contractually required to protect your information and use it only for authorized purposes.
In rare cases, we may need to disclose information to comply with legal requirements, protect our rights, or ensure student and staff safety. We'll always limit such disclosures to what's legally required.
Your Privacy Rights
You have significant control over your personal information. Here's what you can do and how to exercise these rights:
Access Your Data
Request a copy of the personal information we have about you. We'll provide this in a readable format within 30 days.
Update Information
Correct or update your personal details through your account settings or by contacting our support team directly.
Delete Your Account
Request deletion of your account and associated data. Note that some information may be retained for legal or administrative purposes.
Data Portability
Receive your data in a portable format if you want to transfer it elsewhere. This includes course progress and account information.
Marketing Opt-Out
Unsubscribe from marketing emails at any time. You'll still receive essential account and course-related communications.
Processing Restrictions
Request limitations on how we process your data in specific situations, subject to legal and contractual obligations.
To exercise any of these rights, contact us at [email protected] with your request. We'll verify your identity and respond promptly. There's no charge for most requests, though we may charge a reasonable fee for excessive or repetitive requests.
Data Security and Protection
We take data security seriously and implement multiple layers of protection to safeguard your information against unauthorized access, disclosure, or misuse.
Our website uses industry-standard SSL encryption to protect data transmission. All payment processing occurs through PCI-compliant systems that meet strict security requirements.
We limit access to personal information to employees and contractors who need it for their work. These individuals are bound by confidentiality agreements and receive regular privacy and security training.
While we implement strong security measures, no system is completely foolproof. If you notice any suspicious activity on your account, contact us immediately so we can investigate and take appropriate action.
Data Retention
We keep your information only as long as necessary to provide our services and comply with legal requirements. Different types of data have different retention periods:
When we delete your data, we ensure it's removed from our active systems and backups according to our data destruction procedures. Some information may persist in system logs or archives for technical reasons but becomes inaccessible for normal business use.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our website and understand how our platform is used.
Essential cookies are necessary for our website to function properly. These handle login sessions, security features, and basic site functionality. You can't disable these cookies if you want to use our services.
Analytics cookies help us understand how students navigate our course materials and identify areas for improvement. This data is aggregated and doesn't identify individual users.
Marketing cookies track your interests to show relevant educational content and course recommendations. You can disable these through your browser settings or our cookie preference center.
Most web browsers automatically accept cookies, but you can modify your browser settings to decline them. Keep in mind that disabling cookies may limit some features of our platform.
International Data Transfers
Our primary servers are located in secure facilities with appropriate data protection measures. Some of our service providers may process data in other countries as part of their global operations.
When data is transferred internationally, we ensure these transfers comply with applicable privacy laws and include appropriate safeguards such as standard contractual clauses or adequacy decisions.
We regularly review our data processing arrangements to ensure they meet current legal requirements and maintain strong protection for your information regardless of where it's processed.
Changes to This Policy
We may update this privacy policy periodically to reflect changes in our practices, services, or legal requirements. When we make significant changes, we'll notify you through email or a prominent notice on our website.
Minor updates, such as clarifications or contact information changes, may be made without specific notification, but we'll always update the "Last Updated" date at the top of this policy.
We encourage you to review this policy periodically to stay informed about how we protect your privacy. Continued use of our services after policy updates indicates your acceptance of the revised terms.
Contact Us About Privacy
Questions about this privacy policy or how we handle your data? We're here to help.
Email: [email protected]
Phone: +66 74 818 148
Address:
58, 11 Ratsadon Yindi Road
Na Muang, Mueang Ratchaburi
Ratchaburi 70000, Thailand
We aim to respond to privacy inquiries within 2 business days and resolve most requests within 30 days.